Please use your account to view any current orders, get a status of your order or any other information pertaining to your order. Not all information is made available directly on the login page. For any detailed reports, please reach out to softsquare.com via phone or the online request page.
Softsquare.com charges sales tax on all orders that are shipping to Florida as well as items that are picked up locally from our local warehouse. Orders shipping outside of Florida may or may not be charged sales tax depending on your state’s terms regarding online sales. Please check with your state’s current laws regarding purchases on softsquare.com to comply in your state.
Shipping is free whenever possible when using standard courier services that can ship directly to a residential or commercial address via standard home delivery or curb-side drop delivery which does not include white glove or threshold delivery and installation. Any large or bulky items that ship via freight may have additional charges that the purchasing client agrees to pay by placing the order. To check if a large item can ship free, please consult softsquare.com before placing an order. White glove deliveries and installations, threshold deliveries or over-sized curb-drop residential deliveries are considered a premium service and can be arranged and quoted before or after placing your order. If you placed an order and it does not qualify for free shipping, you will be contacted by softsquare.com to discuss shipping prices. Delivery estimates are good faith estimates only. Clearance items are sold locally and require either local pickup or Soft Square can provide a white glove delivery service in Southwest Florida for a quoted charge depending on the items sold and distance from our local warehouse. Not all products are available for white glove delivery.
All lead times are quoted according to typical production and transit schedules. Due to the nature of production/shipping/logistics, all lead times are approximate and cannot be guaranteed. By placing an order, you agree and understand that unforeseen delays and possible extended lead times may happen. Orders will not qualify for refunds or cancellations due to extended delays of any nature. Softsquare.com will not be held liable for and loss, damage, cost or expense related to any delay in shipment or delivery.
Special orders, lighting, not-in-stock items, customs orders, polycarbonate, and clearance items cannot be returned when purchased on softsquare.com. Merchandise that is purchased only on softsquare.com and qualify in advance for returns can be returned within 14 days of delivery if sent back in the unopened, original packaging and using the original receipt. Returns must be preauthorized by calling 941.554.4068 and receiving approval. All returns are subject to a 20% restocking fee. Not all items will be authorized for returns and is decided on case-by-case basis by softsquare.com. Refunds will not be issued but only in the case of defective merchandise that we cannot process as a manufacturer’s defect and cannot replace it due under those terms set by the manufacturer. When receiving your product, you take on the responsibility to inspect the items and take photos of any damages of the packaging that clearly shows it was damaged in transit. If photos of the packaging are not taken, claims cannot be processed as transit damages. Any freight shipments that arrive damaged need to follow this same protocol as well as notating in detail the damages on the driver’s Bill of Lading before the driver leaves. Please reach out to us within 2 days to notify us any shipping damages. Any shipping damages that have not been documented and notified to us within 2 days will not be eligible for a claim replacement. All charges to repair or replace those items as well as shipping fees will be at the expense of the purchasing client.
Clearance, floor samples and final sale products are all sold as-is and are not returnable. No exceptions will be made. A full non-refundable payment is required when purchasing clearance items or floor samples and a refund will not be honored for any reason after placing your order.
Orders requested to be cancelled 24 hours after the order is placed will incur a 20% cancellation and restocking fee in addition to all shipping or processing fees incurred that will be owed by the purchasing client. Not all cancellations will be authorized.
Softsquare.com reserves the right to modify, change or rewrite the terms and conditions and policies written herein at any time with or without notification.
By using softsquare.com you understand and agree that any use of this site is at your sole risk and this site is provided on an “as is” and “as available” condition. Softsquare.com makes no representations or warranties of any kind, express or implied, as to the operation of this site of the information, content, materials or products listed on this site.
We reserve the right at any time to terminate your account, cancel your order or reroute any shipments and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, providing us with false information or if you do not agree with any part of our policies at Soft Square or softsquare.com.